Frequently Asked Questions
Still Have a Question? and What This Page Covers.
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The lobby is open in a browser, with nothing to install.
Quick answers
How do I set a deposit limit on my account?
Go to your account settings and select the responsible gambling section. You can set a daily, weekly, or monthly deposit limit there. The limit takes effect immediately and can be lowered at any time, but increasing it requires a 24-hour cooling-off period.
Where does a withdrawal land?
Back through the funding channel in most cases — Bank transfer and FPX among them. Where that is not possible the cashier says so before the request is made.
What is the minimum deposit amount?
The minimum deposit is RM10 for most payment channels. Some e-wallets may have a slightly higher minimum, but RM10 is the standard across bank transfer and Touch 'n Go. Always check the deposit page for the exact figure.
Does it work on mobile?
Yes — the mobile web build runs in any browser with no install required. The lottery and sports pages load the same way.
What if I drop out mid-round?
Settlement happens server-side. A dropped stream costs the view, not the bet, on lottery and sports equally.
What is a turnover requirement?
A turnover requirement is the total amount you must wager before you can withdraw any bonus winnings. For example, a 10x turnover on a RM50 bonus means you need to place RM500 in bets before cashing out.
Still Have a Question?
If your question is not listed here, you can reach the support team through the live chat button in the lobby. Support is available 24 hours a day in both English and Bahasa Malaysia. Alternatively, check the terms and conditions page linked at the bottom of the site. That page covers the full rules for bonuses, withdrawals, and account management in detail.
What This Page Covers
This page answers the most common questions players ask about using the platform. It covers deposits, withdrawals, account verification, betting rules, payment methods, mobile access, game disconnections, and responsible gambling tools. Each answer is written to give you a clear, direct response without fluff. If you are new to online casinos or a regular player, you will find the practical information you need here.
Elsewhere on the site: Lottery, Sports, Fish Shooting, Mini Games, promo, and the insights.